10DLC Privacy Policy

Effective Date: 01-01-2023

Last Updated: 01-01-2025

1. Introduction

IT Solution We is committed to protecting the privacy of our customers and users of our 10DLC (10-Digit Long Code) messaging services. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our 10DLC messaging services, in compliance with the Telephone Consumer Protection Act (TCPA), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).

2. Information We Collect

a. Information You Provide

  • Phone Number: When you opt in to receive messages, we collect your phone number.
  • Message Content: We collect and store the content of messages sent and received through our 10DLC service.
  • User Preferences: Any preferences or settings related to messaging services.

b. Automatically Collected Information

  • Log Data: Includes IP addresses, timestamps, and message delivery details.
  • Device Information: Includes device type, operating system, and network provider.

3. How We Use Your Information

We use the collected information for the following purposes:
• To send and receive messages via 10DLC.
• To provide customer support and respond to inquiries.
• To monitor and improve the quality of our messaging services.
• To comply with legal and regulatory requirements under TCPA, GDPR, and CCPA.
• To prevent fraud, spam, or abuse.

4. Compliance with Legal and Regulatory Requirements

a. Telephone Consumer Protection Act (TCPA)

  • We comply with the TCPA, which governs text message communications.
  • Users must explicitly opt in to receive 10DLC messages from IT Solution.
  • Users may opt out at any time by replying “STOP” to a message.
  • We do not send marketing messages without prior consent.

b. General Data Protection Regulation (GDPR)

  • We process personal data only with lawful consent.
  • You have the right to access, correct, delete, or restrict the use of your personal data.
  • If you wish to withdraw consent or exercise your GDPR rights, contact us at info@itsolutionlive.com

c. California Consumer Privacy Act (CCPA)

  • You have the right to know, access, and delete your personal information.
  • We do not sell personal information to third parties.
  • To exercise your CCPA rights, contact us at info@itsolutionlive.com or call 586-275-5755.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. However, we may share information in the following circumstances:
• Service Providers: We may share information with third-party vendors who help us deliver 10DLC messaging services.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose your information.
• Business Transfers: In case of a merger, sale, or asset transfer, your information may be transferred to a new entity.

6. Your Choices and Opt-Out Rights

  • Opt-Out: You can opt out of receiving messages at any time by replying ‘STOP’ to a message.
  • Help Requests: For assistance, reply ‘HELP’ to a message or contact our support team.
  • Data Deletion Requests: If you wish to delete your data, contact us at info@itsolutionlive.com.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we encourage users to take precautions.

8. Retention of Information

  • We retain your information only as long as necessary to provide our services and comply with legal obligations.
  • Once no longer needed, data is securely deleted.

9. Children’s Privacy

Our 10DLC services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated ‘Effective Date.’ Continued use of our services constitutes acceptance of these changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

IT Solution

Email: info@itsolutionlive.com

Phone: 586-275-5755

Address: PO BOX 380175 Clinton Township MI 48038-0061